Built around the talent, the tour and the itinerary.
Personal airport assistance for arrivals, departures and connections, coordinated by one central team for entertainment talent, touring parties, production teams and high-net-worth travelers.
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01
Meet
At the confirmed meeting point
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02
Escort
Through the applicable airport steps
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03
Coordinate
Baggage, lounge or vehicle
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04
Hand off
To the gate, lounge, chauffeur or onward flight
Airport assistance for every part of the journey
Each service is tailored to the airport, the traveler and the operating conditions of the itinerary, from a single meet to a multi-city tour.
Arrivals
Personal meet and escort, applicable arrival formalities, baggage coordination and a clean hand-off to the waiting chauffeur.
Departures
Meet at the approved point, check-in and baggage support, airport routing and escort toward the departure gate.
Connections
Meet from the arriving flight, coordinate terminal movement and transit procedures, and assist with baggage re-check when required.
VIP by invitation
Enhanced privacy, dedicated facilities, private terminals or suites, and premium handling at select airports.
Choose the right level of airport assistance
Match the service to the traveler, the itinerary, the airport’s procedures and the access available. Not sure which fits? We’ll recommend one.
Public-area support
Essential guidance and a clear airport hand-off.
Best suited for
Travelers who need essential guidance, chauffeur coordination and a clear hand-off.
Typical meet
An approved public-side point, such as curbside, the public terminal or after customs.
Departures
Met curbside, assisted with check-in, flight monitored, and escorted to security.
Arrivals
Flight monitored, met in the public arrivals area, and transferred to the waiting chauffeur.
Connections
Met in the public arrivals area, helped with any baggage re-check, and escorted to the connecting terminal.
Access level
Public areas only. Service typically ends at security, the connecting terminal or the waiting vehicle.
Escorted assistance
A personal escort through key airport steps and authorized areas.
Best suited for
Talent, executives and travelers who benefit from a representative at their side through the airport.
Typical meet
The agreed terminal meeting point, the arrival gate or another approved point, depending on local access.
Departures
Met at the terminal, assisted with check-in and luggage, and escorted to the departure gate.
Arrivals
Met at the arrival gate, guided through arrival formalities and baggage claim, and escorted to the chauffeur.
Connections
Met from the arriving flight and escorted through the connection process to the onward gate.
Access level
Gate-level or airside assistance where authorized and specifically confirmed.
Lounge
Lounge support where available and confirmed.
Privacy & dedicated facilities
Our most discreet, personal way through the airport.
Best suited for
High-profile talent and high-net-worth travelers who need enhanced privacy, discretion and continuity.
Typical meet
The aircraft, gate, private facility or another approved airside point.
Departures
Met at the terminal or private facility, expedited check-in and formalities, with private airside transfer where available.
Arrivals
Met at the aircraft or gate, expedited formalities and baggage, and accompanied to the private facility or chauffeur.
Connections
Escorted to a luxurious private VIP lounge or facility, then transferred by private chauffeur to the aircraft where permitted.
Access level
Private terminals or suites, butler service and private airside vehicle transfers where available.
Lounge
Lounge use included. Private suites, VIP terminals or dedicated lounges at select airports.
Meeting points and exact inclusions vary by airport, airline, terminal, itinerary and local authority requirements. Fast-track, lounge access, porter support, buggy service, private facilities, airside access and vehicle transfers apply only where permitted and confirmed.
Built around the movement of the tour
When the schedule is live, every hand-off matters. We coordinate individual artists, touring parties, film and TV talent, and production crews across airports and time zones, keeping the booking team connected to every detail.
Talent & touring party
Traveler profiles, privacy preferences, baggage details and service priorities.
Airport meet & assist
Arrival, departure and connection assistance matched to the airport and itinerary.
Ground transport hand-off
Clear meeting points and timing with chauffeurs, security teams and receiving contacts.
The next movement
A coordinated transition into the next flight, venue, hotel or stage of travel.
Complex itineraries
Multiple travelers, airports, meet types and time zones, with schedules that change.
Discreet service
Thoughtful coordination around privacy, traveler preferences and appropriate communication.
Baggage, instruments & porters
Advance planning for baggage volume, instruments and porter support where available.
Central communication
One AAW coordination team connecting the booking party with local airport services.
A quieter way through the airport
For high-net-worth travelers and the family offices and assistants who plan for them, our Platinum service brings greater privacy, discretion and continuity to every stage of the airport journey.
Private terminals & suites
Dedicated facilities and VIP terminals at select airports.
Enhanced privacy
Private formalities and discreet handling of identities and itineraries.
Airside vehicle transfers
Private chauffeur to and from the aircraft where permitted.
One trusted team
A central AAW team that knows the traveler’s preferences across every airport.
Add what the journey needs
Requested alongside any service level and arranged wherever the airport allows.
Fast-track
Expedited security and formalities where offered.
Lounge access
Options explored and confirmed by airline, terminal and eligibility.
Porter & baggage
Planning for heavy, oversized or special items, including instruments.
Buggy service
Electric cart transfers through large terminals.
Airside vehicle support
Authorized vehicle transfers on the airside where available.
Wheelchair coordination
Mobility and accessibility support arranged in advance.
Boarding-pass help
Seating questions and advance boarding passes for eligible domestic flights.
Multi-airport coordination
Individual services across several airports and time zones, managed centrally.
Airport-controlled services are available only where permitted and expressly confirmed for the itinerary.
One point of coordination. Every important hand-off.
Complex journeys involve more than one airport meet. We bring the operational details into one central view, so the booking party stays connected as each service moves from planning to completion.
Shares the itinerary, traveler needs, priorities and updates.
Carries the plan across every airport and time zone.
Flights, preferences, baggage, accessibility and privacy.
Meeting points, access rules and confirmed service scope.
Chauffeur timing, tour managers and security teams.
One central contact
A consistent AAW team across individual airport services.
A shared plan
Traveler details and priorities carried across the journey.
Clearer updates
One place to communicate itinerary or traveler changes.
Stronger hand-offs
Local teams aligned with the people and timing around each service.
From request to written confirmation
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Request
Send the itinerary, traveler details, baggage information and the service you’d like.
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Review
We review local availability, operating requirements and the right service structure.
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Approve
Approve the written quote and share any outstanding details.
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Confirm
We secure the service and send written confirmation with meeting instructions.
A request or quote isn’t a confirmed booking. Please rely on the final written confirmation from AAW.
- Traveler details: full legal name, mobile number and number of travelers.
- Flight details: date, airline, flight number, routing and scheduled time.
- Service request: arrival, departure or connection, preferred level and any add-ons.
- Baggage & movement: checked bags, oversized items or instruments, and porter needs.
- Local hand-off: chauffeur name, mobile number and vehicle details when known.
- Traveler needs: privacy, accessibility, language and other preferences.
For travel professionals
Commission options are available for advisors and agencies. Include your agency account number with every request.
Send us the itinerary. We’ll take it from there.
We’ll recommend the right service level, confirm every detail in writing and coordinate the local team at each airport.
Airport Assistance Worldwide
White-glove VIP meet-and-assist for arrivals, departures and connections at airports around the world.