AIRPORT ASSISTANCE WORLDWIDE, LLC
BOOKING TERMS & CONDITIONS
Last updated: July 31, 2026
ARTICLE I
Definitions
The following definitions apply throughout these Terms & Conditions.
AAW, we, our, and us mean Airport Assistance Worldwide, LLC.
Additional Charges means any charges that are not included in the original Quote. Additional Charges may apply for reasons including, but not limited to, Changes requested by the Booking Party, additional services requested by a Passenger, differences between the booking information provided and the services actually required, additional waiting time, additional staffing, operational requirements, or other circumstances that result in costs not included in the original Quote.
Airport Assistance Services means the airport assistance services arranged and coordinated by AAW, where available and permitted.
Airside/Gate Access means authorized access beyond the public areas of an airport into secure or restricted areas, including gate access, arrival gates, departure gates, jet bridges, aircraft parking positions, or other operational areas, where available and permitted. Airside/Gate Access is granted solely at the discretion of the airline, airport, or government authority and cannot be guaranteed.
Booking Party, you, and your mean the individual or legal entity requesting, purchasing, or arranging Airport Assistance Services from AAW, whether for themselves or on behalf of one or more Passengers.
Booking Request means a request submitted to AAW to arrange Airport Assistance Services. A Booking Request does not create any obligation for AAW to provide services and does not guarantee availability.
Business Day means any day during which AAW is open for business, excluding recognized company holidays.
Business Hours mean the hours during which AAW is open for business:
- Monday through Friday: 8:00 a.m. to 7:00 p.m. Pacific Time; and
- Saturday and Sunday: 9:00 a.m. to 5:00 p.m. Pacific Time
Business Hours exclude recognized company holidays.
Unless these Terms expressly provide otherwise, any notice, request, approval, cancellation, or other communication received outside Business Hours will be deemed received at the beginning of the next Business Day.
Cancellation means the termination of a Pending Booking or Confirmed Booking before Airport Assistance Services are provided. A Cancellation does not automatically entitle the Booking Party to a refund. Any refund, credit, or amount due will be determined in accordance with these Terms & Conditions.
Change means any request to modify a Booking Request, Pending Booking, or Confirmed Booking after a Quote has been approved. A Change always results in the cancellation of the original booking and the creation of a new booking. The new booking is subject to these Terms & Conditions, including any applicable Additional Charges, late booking fees, cancellation charges, revised pricing, and availability.
Confirmed Booking means a Pending Booking that has been officially confirmed by AAW.
Domestic Service means Airport Assistance Services provided entirely within the fifty (50) United States, including Alaska and Hawaii. Domestic Service does not include travel to or from any United States territory or possession, including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, or any other United States territory or possession.
Expedited Processing means priority or accelerated access through a specific airport-controlled process, including, but not limited to, check-in, security screening, passport control, immigration, customs, baggage handling, or any other airport or government-operated checkpoint.
Fast Track means a designated priority lane or expedited processing channel operated by an airline, airport, government authority, or other third party that may reduce waiting times at designated airport checkpoints. Fast Track is not available at all airports and is subject to local operating procedures.
International Service means any Airport Assistance Services that are not Domestic Services, including services provided in or involving any country, territory, or possession outside the definition of Domestic Service.
Late Booking Period means the period before the Service Start Time during which AAW’s then-current late booking fee or requirements apply.
Late Cancellation Period means the period before the Service Start Time during which AAW’s then-current late cancellation charges apply.
Lead Passenger means the Passenger identified as the primary traveler for a booking involving more than one Passenger.
Passenger means any individual for whom Airport Assistance Services are requested, arranged, or provided by AAW.
Pending Booking means a booking for which the Booking Party has approved the Quote and AAW has submitted the booking for confirmation. A Pending Booking is not yet confirmed and remains subject to availability, eligibility requirements, and operational acceptance.
Private Suite means a private facility, suite, lounge, or other dedicated area that offers an enhanced level of privacy, comfort, security, or personalized service before departure, during a connection, or upon arrival. A Private Suite may be located within a commercial terminal, within a dedicated VIP terminal, or at another airport facility, depending on the airport and services available.
Private VIP Terminal means a dedicated terminal or separate airport facility designed to provide private aviation-style processing, personalized passenger handling, and enhanced privacy for eligible commercial airline Passengers. Private VIP Terminals are available only at select airports.
Quote means AAW’s written quotation describing the requested Airport Assistance Services, pricing, and any applicable terms or conditions. A Quote is not a Confirmed Booking and does not guarantee availability.
Service Partner means any independent airline, airport operator, ground transportation provider, lounge operator, porter service, or other independent organization engaged by AAW to coordinate, facilitate, or perform all or part of the Airport Assistance Services. Service Partners are independent businesses and are not employees, agents, partners, joint venturers, or representatives of AAW.
Service Start Time means the date and local time at which Airport Assistance Services are scheduled to begin. The Service Start Time may occur before the Passenger’s scheduled meeting time, flight arrival, or flight departure if advance preparation, positioning, monitoring, or other operational activities are required. The Service Start Time is used to determine applicable cancellation deadlines, change deadlines, waiting time, and other time-sensitive provisions under these Terms.
Tarmac Transfer means transportation between an aircraft and an airport terminal by private vehicle or other authorized means across the airport operating area, where available and permitted. Tarmac Transfers are controlled by the airport and are not available at all locations.
Unannounced Passenger means any Passenger accompanying the booked Passenger(s) who was not disclosed to AAW before the Quote was approved. Unannounced Passengers may result in Additional Charges or operational limitations under these Terms & Conditions.
Website means the official website operated by AAW and any successor website operated by AAW.
ARTICLE II
The Agreement
2.1 Application of These Terms
These Terms & Conditions govern all Booking Requests, Quotes, Pending Bookings, Confirmed Bookings, and Airport Assistance Services provided by AAW, unless otherwise agreed in a written agreement signed by an authorized representative of AAW.
These Terms apply to every Booking Party, whether booking for themselves or on behalf of one or more Passengers.
2.2 Acceptance of These Terms
By submitting a Booking Request, approving a Quote, or allowing Airport Assistance Services to be provided, the Booking Party:
(a) agrees to be bound by these Terms;
(b) represents that they have the legal authority to enter into this agreement;
(c) agrees to be financially responsible for all charges associated with the booking; and
(d) agrees to provide these Terms, together with all applicable booking information and instructions, to every Passenger included in the booking.
The Booking Party remains responsible for compliance with these Terms regardless of whether any Passenger receives, reviews, or acknowledges them.
2.3 Booking on Behalf of Others
The Booking Party may arrange Airport Assistance Services for one or more Passengers.
When doing so, the Booking Party represents that they are authorized to act on behalf of each Passenger and to provide instructions, approvals, consents, and information relating to the booking.
AAW may rely on instructions and communications received from the Booking Party unless the Booking Party provides written notice instructing otherwise before the Service Start Time.
ARTICLE III
Booking Requests, Quotes, Pending Bookings & Confirmed Bookings
3.1 Booking Requests
A Booking Party may submit a Booking Request by any method accepted by AAW.
A Booking Request should be submitted as early as reasonably possible. Availability varies by airport, airline, service type, and operational requirements. Accordingly, AAW cannot guarantee that Airport Assistance Services will be available, regardless of how far in advance a Booking Request is submitted.
Submitting a Booking Request does not reserve services, guarantee availability, or create any obligation for AAW to provide Airport Assistance Services.
3.2 Review of Booking Requests
Upon receiving a Booking Request, AAW will review the requested services, operational requirements, and the information provided by the Booking Party.
AAW may request additional information or clarification before issuing a Quote.
AAW may decline any Booking Request in its sole discretion, including when requested services are unavailable, operationally impractical, inconsistent with these Terms, or otherwise cannot reasonably be arranged.
3.3 Quotes
If AAW determines that the requested Airport Assistance Services may be available, AAW will issue a Quote.
Unless otherwise stated in the Quote, all Quotes:
(a) are provided in U.S. Dollars;
(b) are based on the information provided by the Booking Party;
(c) are subject to availability and operational feasibility;
(d) do not constitute a Confirmed Booking; and
(e) do not guarantee that Airport Assistance Services can ultimately be arranged.
Unless otherwise stated, Quotes remain valid for seven (7) calendar days from the date issued.
If a Quote expires before approval is received, or if the Booking Party approves a Quote after the booking becomes subject to AAW’s late booking requirements, AAW may issue a revised Quote reflecting current pricing, including any applicable late booking fee, together with any changes in availability or operational requirements.
AAW will advise the Booking Party of any revised pricing before proceeding with the booking.
3.4 Approval of Quotes
A Quote must be approved by the Booking Party before AAW will proceed with the booking process.
Approval of a Quote authorizes AAW to submit the booking for confirmation.
Approval of a Quote does not create a Confirmed Booking and does not guarantee that Airport Assistance Services are available.
3.5 Pending Bookings
Following approval of a Quote, AAW will submit the booking for confirmation.
Once submitted, the booking becomes a Pending Booking.
A Pending Booking remains subject to availability, eligibility requirements, operational acceptance, airline requirements, airport restrictions, government requirements, and any other operational considerations outside AAW’s control.
A Pending Booking may remain pending until shortly before the Service Start Time, depending upon the airport, airline, requested services, and local operating practices.
3.6 Confirmed Bookings
A booking becomes a Confirmed Booking only after:
(a) the requested Airport Assistance Services have been confirmed; and
(b) AAW issues a Confirmed Booking to the Booking Party.
Until a Confirmed Booking has been issued by AAW, the booking is not confirmed.
3.7 Inability to Confirm a Booking
If AAW is unable to confirm a Pending Booking, AAW may:
(a) cancel the Pending Booking;
(b) propose reasonable alternative arrangements, if available; or
(c) refund any amounts previously paid for Airport Assistance Services that cannot be provided, subject to these Terms and any non-refundable costs previously disclosed to the Booking Party.
AAW will make reasonable efforts to assist the Booking Party but does not guarantee that an alternative service or provider will be available.
3.8 Confirmed Booking Details
The Confirmed Booking issued by AAW controls the Airport Assistance Services to be provided.
The Booking Party is responsible for reviewing the Confirmed Booking promptly upon receipt and notifying AAW immediately of any errors or discrepancies.
Failure to report an error before the Service Start Time may limit AAW’s ability to correct the booking.
ARTICLE IV
Changes, Cancellations & Refunds
4.1 Changes Requested by the Booking Party
The Booking Party may request a Change to a Pending Booking or Confirmed Booking at any time.
A Change always results in the cancellation of the original booking and the creation of a new booking.
The new booking is subject to then-current pricing, availability, these Terms & Conditions, and any applicable Additional Charges, late booking fees, or cancellation charges.
4.2 Changes During the Late Booking Period or Late Cancellation Period
If a Change is requested after a booking has entered AAW’s Late Booking period or Late Cancellation period, the original booking will be cancelled and a new booking created.
Applicable cancellation charges, late booking fees, Additional Charges, or revised pricing may apply.
AAW will notify the Booking Party of any revised charges as soon as reasonably practicable.
4.3 Passenger Changes
Airport Assistance Services are arranged specifically for the Passenger or Passengers identified in the approved Quote.
Once the Booking Party has approved a Quote and AAW has submitted the booking, changes to the Lead Passenger or to a majority of the Passenger list are not permitted.
Any such request will be treated as a Change, requiring cancellation of the original booking and submission of a new Booking Request. The new booking will be subject to then-current pricing, availability, applicable Additional Charges, and these Terms & Conditions.
Minor corrections to a Passenger’s name to match government-issued identification may be permitted before the Service Start Time.
4.4 Flight Changes Requested by the Booking Party
Any request to change a flight number, airline, airport, terminal, arrival date, departure date, connection date, or other itinerary details will be treated as a Change.
The original booking will be cancelled, and a new Booking Request will be required. The new booking will be subject to then-current pricing, availability, applicable Additional Charges, and these Terms & Conditions.
4.5 Airline Schedule Changes
If an airline changes the scheduled arrival or departure time of a flight but the flight number remains the same, AAW will review the change on a case-by-case basis.
Depending on the nature of the schedule change and AAW’s operational ability to accommodate it, Additional Charges may apply or a new Booking Request may be required.
4.6 Flight Cancellations
If a flight is cancelled by the airline or the Booking Party before the Service Start Time, the Booking Party should notify AAW as soon as reasonably practicable.
The original booking will be cancelled.
If the Booking Party wishes to arrange Airport Assistance Services for a replacement flight, a new Booking Request will be required.
If the flight cancellation occurs during AAW’s Late Cancellation period, applicable cancellation charges will apply to the original booking. Any replacement booking will be treated as a new booking and may also be subject to applicable late booking fees, Additional Charges, revised pricing, and availability.
4.7 Cancellation by the Booking Party
The Booking Party may cancel a Pending Booking or Confirmed Booking at any time by notifying AAW.
Applicable cancellation charges depend on when the cancellation is received, the Airport Assistance Services arranged, costs already incurred, and whether the booking has entered the applicable Late Cancellation period.
Cancellation of a booking does not automatically entitle the Booking Party to a refund. Any refund or credit will be determined in accordance with these Terms & Conditions.
4.8 Cancellation by AAW
AAW may cancel a Pending Booking or Confirmed Booking if Airport Assistance Services cannot reasonably be provided because of operational circumstances, safety concerns, airline or airport restrictions, government action or restriction, inaccurate information provided by the Booking Party, or other circumstances beyond AAW’s reasonable control.
If AAW cancels a booking for reasons unrelated to the Booking Party or any Passenger, AAW will refund any amounts paid, less any previously disclosed non-refundable costs.
4.9 Refunds
If a refund is due, AAW will generally issue the refund to the original payment method used for the booking.
Refund processing times depend on the payment processor or financial institution and are outside AAW’s control.
4.10 Service Credits
AAW is not required to provide service credits instead of refunds.
If AAW voluntarily issues a service credit, it will be subject to the terms specified at the time it is issued.
4.11 Effect of This Article
This Article governs all Changes, Cancellations, and Refunds unless another provision of these Terms expressly provides otherwise.
ARTICLE V
Prices & Payment
5.1 Prices
All prices are based on the information provided by the Booking Party at the time the Quote is prepared.
Prices may change before a Quote is approved if the requested services, itinerary, availability, operational requirements, exchange rates, or other factors affecting the booking change.
Once a Quote has been approved, pricing for the original booking will remain in effect unless a Change, Additional Charges, or another provision of these Terms applies.
5.2 What’s Included
Unless otherwise stated in the Quote, the quoted price includes the Airport Assistance Services described in the Quote, together with any applicable taxes, governmental fees, and credit card processing fees known at the time the Quote is prepared.
Any services, fees, or charges not expressly identified in the Quote are outside the scope of the quoted price and may result in Additional Charges.
5.3 Additional Charges
Additional Charges may apply at any time in accordance with these Terms & Conditions.
Additional Charges may result from circumstances including, but not limited to:
(a) a Change requested by the Booking Party;
(b) Unannounced Passengers not included in the original booking itinerary;
(c) additional services requested by the Passenger or Booking Party;
(d) baggage, specialty items, or other booking details that differ materially from the information originally provided;
(e) additional waiting time, staffing, or operational support;
(f) additional costs incurred in coordinating or providing the Airport Assistance Services; or
(g) any other circumstance that results in costs not included in the original Quote.
AAW will notify the Booking Party of any Additional Charges as soon as reasonably practicable.
5.4 Payment
Because final charges are not always known until Airport Assistance Services have been completed, AAW generally processes payment after the services have been completed and after all applicable final charges have been received.
The Booking Party authorizes AAW to charge the approved payment method for all amounts properly due under these Terms.
The Booking Party remains responsible for all amounts due under these Terms, regardless of whether another person or organization has agreed to pay all or part of the charges.
5.5 Authorization to Charge
By approving a Quote, the Booking Party authorizes AAW to charge the approved payment method for all amounts properly due under these Terms, including applicable Additional Charges, cancellation charges, late booking fees, and other charges authorized by these Terms.
The Booking Party represents that they are authorized to use the payment method provided.
5.6 Declined Payments
If AAW is unable to process payment using the approved payment method, the Booking Party agrees to promptly provide another valid payment method upon request.
If multiple payment attempts are required because of declined transactions, expired payment methods, insufficient funds, or other payment issues not caused by AAW, AAW may assess a declined payment processing Fee of $25.00 for each declined transaction.
AAW may decline future Booking Requests until all outstanding balances have been paid.
5.7 Non-Refundable Services
Certain Airport Assistance Services or related charges may be non-refundable.
Whenever reasonably practicable, AAW will identify known non-refundable charges before the applicable Airport Assistance Services are provided. However, certain non-refundable charges may not become known until after the services have been completed.
Once incurred, non-refundable charges remain payable even if the booking is later canceled.
5.8 Chargebacks
If the Booking Party disputes a valid charge or initiates a chargeback, AAW may provide the payment processor, financial institution, or card issuer with documentation supporting the charge, including Quotes, booking records, invoices, communications, service records, and these Terms.
Initiating a chargeback does not relieve the Booking Party of the obligation to pay amounts properly due.
If the chargeback is resolved in AAW’s favor, the Booking Party remains responsible for the unpaid balance together with any reasonable fees or costs incurred by AAW in responding to the chargeback, to the extent permitted by applicable law.
5.9 Billing Questions and Disputes
If the Booking Party believes a charge is incorrect or wishes to dispute any Additional Charges, they should notify AAW in writing as soon as reasonably practicable, preferably within seven (7) Business Days after the charge is processed, and no later than thirty (30) calendar days after the charge is processed.
Prompt notification is particularly important for disputes involving additional Passengers, additional hours of service, waiting time, or other charges that arise during the Airport Assistance Services, as AAW may have only a limited time to investigate or dispute those charges.
AAW will review all billing questions and disputes and correct any verified billing error where appropriate.
Failure to notify AAW within thirty (30) calendar days does not automatically waive the Booking Party’s rights, but it may limit AAW’s ability to investigate the matter or recover the disputed amount.
5.10 Effect of This Article
This Article governs pricing, payment, Additional Charges, and billing unless another provision of these Terms expressly provides otherwise.
ARTICLE VI
Travel Requirements & Passenger Responsibilities
6.1 Accurate Information
The Booking Party is responsible for providing complete, accurate, and current information when submitting a Booking Request and throughout the booking process.
AAW relies on the information provided by the Booking Party to prepare Quotes, coordinate Airport Assistance Services, determine staffing requirements, and arrange services.
AAW is not responsible for delays, service disruptions, missed flights, Additional Charges, or other consequences resulting from inaccurate, incomplete, late, or outdated information provided by the Booking Party or any Passenger.
6.2 Required Booking Information
Depending on the Airport Assistance Services requested, AAW may require information including, but not limited to:
(a) Passenger names;
(b) Passenger’s mobile number or the name and mobile number of the Passenger’s emergency contact;
(c) Passenger’s preferred name signage/alias;
(d) airline name and flight number;
(e) travel dates and scheduled flight times;
(f) airport and terminal information;
(g) connecting flight information;
(h) hotel information, when applicable;
(i) ground transportation arrangements, when applicable;
(j) the estimated number of checked and carry-on bags;
(k) oversized, overweight, or specialty items; and
(l) any other information reasonably required to coordinate Airport Assistance Services.
Failure to provide requested information may delay the booking process, affect service availability, or result in Additional Charges.
6.3 Baggage Responsibility
Passengers are solely responsible for verifying that their itinerary is complete and accurate and for confirming that the airline has tagged their checked baggage to the correct destination.
If a Booking Request, itinerary, or airline reservation does not accurately reflect the Passenger’s complete travel itinerary, AAW will coordinate Airport Assistance Services based on the information reasonably available at the time. Although our representatives may assist in bringing discrepancies to the attention of the airline or request that baggage be retagged or otherwise corrected, AAW cannot verify that the airline has made the requested changes or guarantee that baggage will be tagged or transferred correctly.
Baggage acceptance, baggage tagging, baggage transfer, baggage handling, and baggage claims are the responsibility of the operating airline.
If baggage is delayed, misrouted, short checked, incorrectly tagged, damaged, or otherwise cannot be located, our representatives will make reasonable efforts to assist in coordinating with the airline. However, AAW cannot guarantee the outcome of any baggage correction, investigation, recovery, delivery, or claim handled by the airline.
Passengers are also responsible for retaining their baggage claim tags and any baggage receipts issued by the airline, as these may be required to resolve baggage-related issues.
6.4 Connecting Flights and Separate Tickets
The Booking Party must disclose if any itinerary:
(a) is booked on separate tickets;
(b) is not through-ticketed;
(c) requires baggage to be claimed and rechecked;
(d) requires the Passenger to exit and re-enter the secure area; or
(e) requires additional airline check-in or security screening.
These circumstances may significantly affect staffing, routing, timing, pricing, and the Airport Assistance Services required.
If this information is not disclosed before the Quote is approved, AAW is entitled to rely on the itinerary information originally provided. Any resulting Changes, Additional Charges, delays, missed flights, or service limitations remain the responsibility of the Booking Party.
6.5 Changes to Booking Information
The Booking Party must notify AAW as soon as reasonably practicable if any booking information changes before the Service Start Time, including changes to contact information, baggage, ground transportation, or other information that may affect Airport Assistance Services.
6.6 Passenger Responsibilities
Passengers are responsible for:
(a) arriving at the designated meeting location at the appropriate time;
(b) carrying all required travel documents;
(c) complying with all airline, airport, and government requirements;
(d) following reasonable instructions provided by AAW in connection with the Airport Assistance Services; and
(e) treating AAW personnel and our Service Partners with courtesy and respect.
6.7 Compliance with Laws and Airport Rules
The Booking Party and all Passengers must comply with all applicable laws and the rules, procedures, and lawful instructions of airlines, airports, government authorities, security personnel, customs officers, immigration officials, and our Service Partners.
AAW may suspend or discontinue Airport Assistance Services if a Passenger engages in unlawful, abusive, threatening, violent, harassing, unsafe, or disruptive conduct, is intoxicated or impaired by alcohol or drugs, or refuses to comply with applicable laws, regulations, procedures, or reasonable instructions.
If Airport Assistance Services are suspended or discontinued for these reasons, the Booking Party is not entitled to a refund for any portion of the Airport Assistance Services that cannot be provided.
6.8 Wheelchair Assistance
Passengers requiring wheelchair assistance should request that service directly through their operating airline as early as reasonably practicable before travel.
Where available, AAW will make reasonable efforts to coordinate previously requested wheelchair assistance with the airline or airport as part of the Airport Assistance Services.
Wheelchairs and wheelchair attendants are provided by the operating airline or airport, not by AAW. Accordingly, AAW cannot guarantee the availability, timing, quality, or performance of wheelchair services provided by the airline, airport, or their service providers.
6.9 Flight Itineraries and Travel Documents
The Booking Party is responsible for providing AAW with the Passenger’s complete travel itinerary, including all flight segments, connections, airports, terminals, and ticketing arrangements, even if Airport Assistance Services are requested for only one portion of the journey.
Where reasonably possible, AAW will review the Passenger’s flight itinerary before preparing a Quote to verify the flights and routing provided by the Booking Party. However, AAW does not have access to every airline reservation system and cannot guarantee that it will be able to verify every itinerary or identify incomplete, incorrect, or missing flight information.
AAW relies on the itinerary information provided by the Booking Party when preparing a Quote, coordinating Airport Assistance Services, determining staffing requirements, and identifying operational requirements. The Booking Party and Passenger remain responsible for ensuring that all itinerary information provided to AAW is complete and accurate.
Passengers are solely responsible for obtaining and carrying all required passports, visas, travel authorizations, health documentation, and any other documents required for travel. AAW does not verify or determine a Passenger’s eligibility to travel and is not responsible for denied boarding, denied entry, missed flights, travel delays, or other consequences resulting from missing, expired, inaccurate, or insufficient travel documentation.
6.10 Communication During Airport Assistance Services
The Booking Party is responsible for providing accurate contact information.
Passengers should keep a mobile telephone reasonably accessible during Airport Assistance Services whenever practicable.
If AAW is unable to contact the Booking Party or Passenger because of incorrect contact information, unanswered calls, unavailable messaging services, or other communication issues outside AAW’s control, AAW will make reasonable efforts to continue coordinating the Airport Assistance Services using the information reasonably available.
6.11 Expedited Processing and Fast Track
AAW’s Airport Assistance Services are designed to make the overall airport journey smoother, more efficient, and less stressful by providing personalized assistance, advance coordination, and guidance throughout the journey.
Unless expressly included in the Quote or otherwise confirmed by AAW in writing, Airport Assistance Services do not include Expedited Processing or Fast Track through any airport-controlled process. This includes bypassing, shortening, or skipping lines at airline check-in, security screening, passport control, immigration, customs, baggage claim, or any other airport or government-operated checkpoint.
Where Expedited Processing or Fast Track is included, it remains subject to the operating procedures, availability, and decisions of the airline, airport, government authority, or other third party responsible for providing those services.
6.12 Effect of This Article
This Article governs the responsibilities of the Booking Party and Passengers in connection with Airport Assistance Services unless another provision of these Terms expressly provides otherwise.
ARTICLE VII
Service Limitations
7.1 Airport Operations
Airport Assistance Services are subject to the operating procedures, security requirements, and access restrictions established by airlines, airports, government authorities, and other third parties.
AAW cannot override or influence decisions made by these organizations and is not responsible for changes to their policies, procedures, staffing, or operating practices.
7.2 Availability of Airport Assistance Services
All Airport Assistance Services are subject to availability.
Certain services, including, but not limited to, Fast Track, Airside/Gate Access, Private VIP Terminals, Private Suites, Tarmac Transfers, wheelchair coordination, and other Airport Assistance Services, may not be available at every airport or for every airline, terminal, flight, or Passenger.
Availability may change without notice due to operational requirements or decisions made by airlines, airports, government authorities, or our Service Partners.
7.3 Delays Beyond AAW’s Control
AAW is not responsible for delays, interruptions, service limitations, or the inability to provide Airport Assistance Services resulting from circumstances beyond AAW’s reasonable control, including, but not limited to:
(a) weather;
(b) air traffic control restrictions;
(c) flight delays, cancellations, diversions, or schedule changes;
(d) airline operational decisions;
(e) airport congestion;
(f) security procedures or government inspections;
(g) customs or immigration processing;
(h) baggage handling by the airline;
(i) labor disputes, strikes, or work stoppages;
(j) acts of God, natural disasters, or severe weather;
(k) war, armed conflict, invasion, terrorism, civil unrest, riots, or public disorder;
(l) epidemics, pandemics, public health emergencies, quarantines, or governmental restrictions;
(m) failures or interruptions of communications, utilities, transportation systems, or technology; or
(n) any other event or circumstance beyond AAW’s reasonable control.
7.4 Meeting Locations
Meeting locations are determined by airport procedures, airline requirements, security restrictions, and the Airport Assistance Services purchased.
AAW may change the meeting location before or during the Airport Assistance Services if operational circumstances require.
The Booking Party and Passenger are responsible for following the meeting instructions provided by AAW.
7.5 Passenger Availability
Airport Assistance Services are scheduled based on the itinerary and information provided by the Booking Party.
Passengers are responsible for arriving at the designated meeting location at the agreed time, following the meeting instructions provided by AAW, and remaining reasonably available for communication.
If AAW is unable to locate or contact a Passenger after making reasonable efforts, the Airport Assistance Services may be considered completed or discontinued, as applicable, and the Booking Party will remain responsible for all applicable charges.
7.6 Missed Meets
If a Passenger misses the scheduled meet because they do not follow AAW’s meeting instructions, arrive at a different location, fail to remain reasonably available, or cannot be contacted using the contact information provided, AAW is not responsible for any resulting delays, missed flights, additional charges, or reduced Airport Assistance Services.
Any additional Airport Assistance Services requested as a result of a missed meet will be subject to availability and may result in Additional Charges.
7.7 Passenger No-Shows
If a Passenger fails to present themselves for the Airport Assistance Services at the scheduled meeting location or otherwise cannot be located after reasonable efforts by AAW, the Passenger will be considered a no-show.
Examples of a no-show include, but are not limited to:
(a) failing to arrive for a scheduled departure service;
(b) leaving the arrival area without identifying themselves to or meeting AAW’s representative;
(c) refusing Airport Assistance Services after our representative has arrived and is ready to provide the services; or
(d) otherwise failing to present themselves for the Airport Assistance Services as arranged.
Passenger no-shows are considered billable and do not automatically entitle the Booking Party to a refund.
If additional Airport Assistance Services are requested after a Passenger no-show, they will be treated as a new Booking Request and will be subject to availability, then-current pricing, and these Terms & Conditions.
7.8 Airport Access Restrictions
Certain Airport Assistance Services require access to secure or restricted areas of the airport.
Access to these areas is controlled exclusively by the airline, airport, or government authority.
AAW cannot guarantee that our representatives will be permitted to enter any restricted area, regardless of the Airport Assistance Services requested.
7.9 Effect of This Article
This Article describes operational limitations affecting Airport Assistance Services unless another provision of these Terms expressly provides otherwise.
ARTICLE VIII
Liability & Disclaimers
8.1 AAW’s Role
AAW coordinates and arranges Airport Assistance Services. Except where AAW directly performs a service, Airport Assistance Services are provided by independent third parties.
Although AAW carefully selects and works closely with our Service Partners, AAW does not own, operate, or control airlines, airports, government authorities, ground transportation providers, lounge operators, porter services, or other third parties involved in providing Airport Assistance Services.
8.2 No Guarantee of Third-Party Performance
AAW is not responsible for the acts, omissions, decisions, delays, errors, or performance of airlines, airports, government authorities, or other third parties involved in the Passenger’s journey.
This includes, without limitation, decisions regarding boarding, denied boarding, baggage handling, baggage claims, security screening, immigration, customs, passport control, lounge admission, gate changes, flight delays, flight cancellations, diversions, schedule changes, or access to restricted areas.
8.3 Information Provided by the Booking Party
AAW is entitled to rely upon the information provided by the Booking Party when preparing a Quote and coordinating Airport Assistance Services.
AAW is not responsible for any loss, delay, missed flight, Additional Charges, or other consequence resulting from inaccurate, incomplete, late, or outdated information provided by the Booking Party or any Passenger.
8.4 Personal Property
Passengers remain solely responsible for their luggage, personal belongings, travel documents, passports, medications, valuables, and other personal property at all times.
AAW is not responsible for the loss, theft, damage, delay, or mis-delivery of any personal property, except to the extent directly caused by AAW’s gross negligence or willful misconduct, where such limitation is prohibited by applicable law.
8.5 Limitation of Liability
To the fullest extent permitted by applicable law, AAW’s total liability arising out of or relating to a Confirmed Booking or Airport Assistance Services shall not exceed the total amount paid by the Booking Party to AAW for the specific Confirmed Booking that gave rise to the claim.
8.6 Exclusion of Certain Damages
To the fullest extent permitted by applicable law, AAW shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of business, loss of revenue, loss of profits, loss of opportunity, emotional distress, inconvenience, travel disruption, or any similar damages, even if AAW has been advised that such damages might occur.
8.7 Duty to Mitigate
The Booking Party and each Passenger are expected to take reasonable steps to minimize any loss, delay, damage, or travel disruption that may arise during the Passenger’s journey.
8.8 No Waiver of Legal Rights
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Where applicable law provides greater rights or protections to the Booking Party or Passenger, those rights will apply only to the extent required by law.
8.9 Effect of This Article
The limitations and exclusions contained in this Article apply to the fullest extent permitted by applicable law and survive the completion, cancellation, or termination of the Airport Assistance Services.
ARTICLE IX
Governing Law & Dispute Resolution
9.1 Governing Law
These Terms & Conditions and any dispute arising out of or relating to a Quote, Booking Request, Pending Booking, Confirmed Booking, or Airport Assistance Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.
9.2 Good-Faith Resolution
AAW believes that most concerns can be resolved through prompt communication.
Before initiating legal proceedings, the parties agree to make reasonable, good-faith efforts to resolve any dispute through informal discussions.
Nothing in this Section prevents either party from seeking temporary, preliminary, emergency, or other equitable relief where necessary to protect its legal rights.
9.3 Exclusive Venue
Unless otherwise required by applicable law, any lawsuit or legal proceeding arising out of or relating to these Terms & Conditions, a Quote, a Booking Request, a Pending Booking, a Confirmed Booking, or Airport Assistance Services shall be brought exclusively in the state courts located in Collin County, Texas, or, if federal jurisdiction exists, in the United States District Court having jurisdiction over Collin County, Texas.
9.4 Time Limit for Claims
To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms & Conditions, a Confirmed Booking, or Airport Assistance Services must be commenced within one (1) year after the claim arises or reasonably should have been discovered.
This Section does not apply where applicable law prohibits shortening the otherwise applicable statute of limitations.
9.5 Waiver of Jury Trial
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS & CONDITIONS, A CONFIRMED BOOKING, OR AIRPORT ASSISTANCE SERVICES.
9.6 Attorneys’ Fees
In any legal proceeding arising out of or relating to these Terms & Conditions, the prevailing party shall be entitled to recover its reasonable attorneys’ fees, court costs, and other reasonable litigation expenses to the fullest extent permitted by applicable law.
9.7 Injunctive Relief
Nothing in these Terms & Conditions limits AAW’s right to seek temporary restraining orders, temporary injunctions, permanent injunctions, or other equitable relief to protect its confidential information, intellectual property, business relationships, goodwill, or other legal rights.
Seeking such relief does not limit AAW’s right to pursue any other remedy available under these Terms & Conditions or applicable law.
9.8 Effect of This Article
This Article survives the completion, cancellation, expiration, or termination of these Terms & Conditions to the extent necessary to resolve disputes or enforce the rights and obligations of the parties.
ARTICLE X
General Provisions
10.1 Entire Agreement
These Terms & Conditions, together with any Quote, any documents expressly incorporated by reference, and any separate written agreement executed by AAW and the Booking Party, constitute the entire agreement between the parties regarding the Airport Assistance Services.
They supersede all prior or contemporaneous discussions, negotiations, representations, understandings, proposals, or agreements relating to the same subject matter, whether oral or written.
10.2 Amendments
AAW may revise these Terms & Conditions from time to time.
Any revision will apply only to Booking Requests submitted after the revised Terms & Conditions become effective, unless otherwise required by applicable law or expressly agreed by the parties in writing.
The version of these Terms & Conditions in effect on the date the Booking Request is submitted will govern that booking unless the parties expressly agree otherwise in writing or applicable law requires otherwise.
10.3 No Waiver
AAW’s failure or delay in exercising any right or remedy under these Terms & Conditions does not constitute a waiver of that right or remedy.
Any waiver by AAW must be in writing and applies only to the specific matter expressly identified.
A single waiver does not constitute a continuing or future waiver of the same or any other right.
10.4 Severability
If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
To the extent permitted by applicable law, any invalid or unenforceable provision shall be interpreted or modified only to the minimum extent necessary to make it enforceable while preserving its original intent.
10.5 Assignment
The Booking Party may not assign, transfer, delegate, or otherwise convey any rights or obligations under these Terms & Conditions without AAW’s prior written consent.
AAW may assign or transfer its rights or obligations to an affiliated entity, successor, purchaser, or other entity in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction.
Subject to the foregoing, these Terms & Conditions shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.
10.6 Independent Relationship
Nothing contained in these Terms & Conditions creates or shall be construed as creating any partnership, joint venture, agency, employment, fiduciary, or similar relationship between AAW and the Booking Party, any Passenger, or any Service Partner.
10.7 No Third-Party Beneficiaries
Except as expressly provided in these Terms & Conditions, these Terms & Conditions are intended solely for the benefit of AAW and the Booking Party.
No other person or entity shall have any right to enforce or rely upon these Terms & Conditions as a third-party beneficiary.
10.8 Electronic Acceptance
The Booking Party acknowledges and agrees that submitting a Booking Request, approving a Quote, authorizing a booking, making payment, electronically accepting these Terms & Conditions, or allowing Airport Assistance Services to be provided constitutes acceptance of these Terms & Conditions to the fullest extent permitted by applicable law.
Electronic records, electronic communications, and electronic signatures shall have the same legal effect as their paper counterparts to the extent permitted by applicable law.
10.9 Notices
Unless otherwise expressly provided in these Terms & Conditions, notices from AAW relating to a Booking Request, Pending Booking, Confirmed Booking, or Airport Assistance Services may be provided by email or other reasonable electronic means using the contact information provided by the Booking Party.
The Booking Party is responsible for maintaining current contact information and promptly notifying AAW of any changes.
10.10 Survival
Any provision of these Terms & Conditions that, by its nature, is intended to survive the completion, cancellation, expiration, or termination of these Terms & Conditions shall remain in effect, including provisions relating to payment obligations, refunds, limitations of liability, dispute resolution, and any other provisions reasonably necessary to enforce the rights and obligations of the parties.
10.11 Interpretation
These Terms & Conditions shall be interpreted fairly and not for or against either party based upon authorship.
Unless the context clearly requires otherwise:
- Words in the singular include the plural, and words in the plural include the singular.
- References to one gender include all genders.
- The words “including,” “includes,” and “include” mean “including without limitation.”
- References to any Article or Section refer to these Terms & Conditions unless otherwise expressly stated.
- References to any law, statute, regulation, or governmental requirement include any amendment, replacement, or successor thereto.
- Headings are provided for convenience only and do not affect the interpretation of these Terms & Conditions.
10.12 Contact Information
Questions regarding these Terms & Conditions or Airport Assistance Services should be directed to AAW using the contact information published on AAW’s official website.
AAW may update its contact information from time to time without amending these Terms & Conditions.