Join Our Team
Since 2004, Airport Assistance Worldwide has delivered personalized VIP airport assistance to travelers around the globe. We’re looking for detail-minded professionals from luxury travel, aviation and high-end hospitality to help us make every journey feel effortless.
Meaningful work for people who notice the details
This isn’t a call center or an order-taking reservations desk.
Our coordinators look at each travel request as a whole: the itinerary, the airport, the connection and the traveler. They recommend the right service, prepare the quote, coordinate with our partners around the world, and see the request through to confirmation.
Our clients include travel advisors, production and publicity teams, entertainment professionals, high-net-worth individuals, executives, and luxury leisure travelers. They come to us because their plans are important, complex or time-sensitive, and they count on us to be responsive, accurate and personal.
What you’ll do
You’ll own each client request from first inquiry to confirmed booking, and hand it off cleanly when a shift ends.
Advise clients
- Respond promptly and professionally to client emails and calls
- Review itineraries, airports, connections and special circumstances
- Recommend the right service and prepare clear, accurate quotes
- Follow up on open quotes, inquiries and new leads
Coordinate worldwide
- Check availability and submit bookings with partners around the world
- Verify every vendor confirmation against the original request
- Manage flight changes, disruptions and last-minute requests
- Keep clients informed of confirmations and changes
Keep it flawless
- Maintain accurate records, notes and documentation across several systems
- Monitor upcoming bookings for missing details or needed follow-up
- Provide clear shift handoffs and team coverage when needed
- Protect confidential traveler and client information
You’ve served clients who expect the very best
This role is a natural fit for experienced travel, airline, aviation, hospitality or luxury-service professionals who want meaningful part-time work that puts their industry knowledge to use.
What you bring
- At least one year serving luxury, premium, VIP or other high-touch clientele
- Excellent spoken and written English, with polished email and phone skills
- Exceptional attention to detail, organization and follow-through
- The ability to juggle multiple active requests and priorities
- Strong computer and data-entry skills; quick to learn new systems
- Good judgment, and calm, courteous problem-solving under pressure
- Independence, paired with clear communication with your team
- Discretion with confidential information
Backgrounds we love
Experience in any of these settings will stand out, as will comfort reading itineraries, flight schedules, PNRs and airport information.
Mandarin Chinese as a second language is highly preferred.
Because the role involves confidential client, vendor and pricing information, active travel-advisor or travel-agency work may create a conflict of interest and would need to be discontinued or otherwise resolved before employment. Former travel advisors are warmly encouraged to apply.
Travel never stops, and neither do we
Our clients fly around the world at all hours, so this role requires real scheduling flexibility. Days and hours vary week to week based on operational needs, and may include:
If you need the same fixed days and hours every week, this position may not be the right fit. Reliability and honoring scheduled shifts are essential.
Position details
- Job type
- Part-time
- Languages
- English required; Mandarin preferred
- Expected hours
- 20–28 per week
- Positions
- Three
- Work arrangement
- Fully remote
- Location
- Texas strongly preferred, not required
- Schedule
- Variable, based on operational needs
- Perks
- Employee discount
Please note: This part-time position is not benefits-eligible.
Three simple steps
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Review the full posting
Read the complete job description on Indeed to make sure the role and schedule fit you.
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Apply through Indeed
Submit your application and résumé. Highlight any luxury, VIP or travel-industry experience.
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Hear from our team
We review every application and will reach out to candidates whose experience matches the role.
Bring your expertise to a team that sets the standard
Help travelers move through the world’s airports with confidence, from curb to gate and everywhere in between.
Airport Assistance Worldwide
VIP arrival, departure and connection assistance at airports around the world, since 2004.
Contact
PO Box 6545
McKinney, TX 75071
We are not accepting phone inquiries. Please apply through Indeed.
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