Born from the travel agency to the stars.
Our story began in airline terminals and grew up alongside film, TV and music. Today we’re the airport assistance concierge the entertainment industry trusts, at 770+ airports around the world.
Five decades of getting people through airports beautifully
We’re one of the original VIP airport concierge providers, and the company that coined the term “airport assistance.” Our founders learned the business from the inside, at the airlines and then at an agency that moved Hollywood’s biggest names.
That heritage still shapes every greeting we arrange: personal, discreet, and built around the traveler.
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1970s
Airline roots
Before they ever met, co-founders Junko and Ray began their careers in aviation, Junko at Continental Airlines and Ray at TWA, learning passenger service, airport operations and international travel firsthand.
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1980s
The travel agency to the stars
At Hoffman Travel, whose clients included film and television productions, recording artists and executives, Junko and Ray became the Meet & Greet experts. Co-owners Carol Dunn and Tom Stout shaped the white-glove approach we still follow.
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2004
Airport Assistance Worldwide is founded
An independent, family-owned company dedicated exclusively to airport assistance, built on the relationships and standards of the Hoffman years.
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2022
The next generation
Junko and Ray retired, passing leadership to Junko’s daughter, with the company since 2004, and Ray’s son.
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Today
Nearly 100,000 services and counting
Long-standing relationships with local airport service providers let us deliver the same personal standard at 770+ airports worldwide.
The industry we grew up in is still the one we serve best
From film sets and TV productions to world tours, festivals and live events, we understand call times, privacy and last-minute changes because we’ve been part of this world for decades.
Entertainment travel advisors
A trusted partner for the advisors who book film, TV and music talent.
Film, TV & production
Low-profile support for talent, crews and publicity teams.
Music touring
Artists, bands and crews on tour, plus festival and live-event arrivals.
We also serve family offices, corporate executives and their assistants, and luxury leisure travelers.
The principles behind every hand-off
We never say no
Last-minute schedule changes, unusual requests and complicated connections are part of the job. Our team looks for the way to make it happen.
Integrity and transparency
Clear, honest answers about what’s available at each airport, what each service includes and what it costs. It’s part of our DNA.
Trust, earned over time
Thousands of clients have trusted us with their travelers. We earn that trust one greeting and one hand-off at a time.
Personal service, worldwide reach
One point of contact
Advisors, assistants and tour managers work with our team directly, from the first request to the final hand-off.
Local partners we know
Long-standing relationships with airport service providers around the world, many built over decades.
Flights monitored
We track flights and coordinate ground transportation so plans adjust when schedules change.
Discretion as standard
Traveler details, itineraries and identities are handled confidentially, every time.
In our clients’ words
Just wanted to share with you that Sofia was super pleased with the meets you arranged for her. Thanks for always being there for me and my clients !!
I started using your services because I was very impressed with you, speaking with you. I will continue working with your company because my experience is you are all focused on the job and do wonderful work. Very pleased.
Bob is exceptional!!! Even let us know when her flight landed in San Antonio. Please give him our sincere appreciation.
Let’s make the airport the easiest part of the trip
Tell us about your talent, client or traveler and their itinerary. We’ll recommend the right service and take care of the rest.
Airport Assistance Worldwide
White-glove VIP meet-and-assist for arrivals, departures and connections at airports around the world.